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Evidence Guide: AURSCA009 - Provide vehicle technology information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURSCA009 - Provide vehicle technology information

What evidence can you provide to prove your understanding of each of the following citeria?

Obtain and evaluate aftermarket or integrated vehicle technology information

  1. Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features
  2. Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed
  3. Vehicle operating instructions are analysed to identify correct operating procedures
  4. Information relating to vehicle type and model operating instructions is regularly reviewed and updated
Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Vehicle operating instructions are analysed to identify correct operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relating to vehicle type and model operating instructions is regularly reviewed and updated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information to customers

  1. Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures
  2. Difficult to interpret operating instructions are simplified and communicated to customer
  3. Key information is communicated to customer in a professional manner
Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult to interpret operating instructions are simplified and communicated to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key information is communicated to customer in a professional manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record vehicle handover information

  1. Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures
  2. Information is recorded accurately using workplace systems and procedures
  3. Key items and accessories are supplied to customer
Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is recorded accurately using workplace systems and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key items and accessories are supplied to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend and implement improvements to vehicle handover

  1. Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures
  2. Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required
Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and evaluate aftermarket or integrated vehicle technology information

  1. Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features
  2. Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed
  3. Vehicle operating instructions are analysed to identify correct operating procedures
  4. Information relating to vehicle type and model operating instructions is regularly reviewed and updated
Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Vehicle operating instructions are analysed to identify correct operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relating to vehicle type and model operating instructions is regularly reviewed and updated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information to customers

  1. Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures
  2. Difficult to interpret operating instructions are simplified and communicated to customer
  3. Key information is communicated to customer in a professional manner
Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult to interpret operating instructions are simplified and communicated to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key information is communicated to customer in a professional manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record vehicle handover information

  1. Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures
  2. Information is recorded accurately using workplace systems and procedures
  3. Key items and accessories are supplied to customer
Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is recorded accurately using workplace systems and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key items and accessories are supplied to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend and implement improvements to vehicle handover

  1. Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures
  2. Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required
Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Obtain and evaluate aftermarket or integrated vehicle technology information

1.1 Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features

1.2 Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed

1.3 Vehicle operating instructions are analysed to identify correct operating procedures

1.4 Information relating to vehicle type and model operating instructions is regularly reviewed and updated

2. Communicate information to customers

2.1 Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures

2.2 Difficult to interpret operating instructions are simplified and communicated to customer

2.3 Key information is communicated to customer in a professional manner

3. Record vehicle handover information

3.1 Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures

3.2 Information is recorded accurately using workplace systems and procedures

3.3 Key items and accessories are supplied to customer

4. Recommend and implement improvements to vehicle handover

4.1 Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures

4.2 Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Obtain and evaluate aftermarket or integrated vehicle technology information

1.1 Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features

1.2 Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed

1.3 Vehicle operating instructions are analysed to identify correct operating procedures

1.4 Information relating to vehicle type and model operating instructions is regularly reviewed and updated

2. Communicate information to customers

2.1 Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures

2.2 Difficult to interpret operating instructions are simplified and communicated to customer

2.3 Key information is communicated to customer in a professional manner

3. Record vehicle handover information

3.1 Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures

3.2 Information is recorded accurately using workplace systems and procedures

3.3 Key items and accessories are supplied to customer

4. Recommend and implement improvements to vehicle handover

4.1 Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures

4.2 Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

provide clear and accurate technology information and operating instructions relating to a vehicle to two different customers at point-of-sale, delivery or handover.

Individuals must be able to demonstrate knowledge of:

vehicle technical product knowledge relevant to the operation of vehicle technology systems, including:

infotainment systems

navigation systems

blue tooth systems

keyless entry

interior adjustment systems

basic maintenance requirements

spare wheel replacement procedures

warning lights

vehicle safety cameras

park assist systems

climate control system

passenger safety systems

diesel particulate diffuser and filter system regeneration

face-to-face and telephone communication techniques, including active listening and questioning

key features of loyalty programs and strategies for encouraging repeat business

workplace or dealership processes for maintaining customer databases.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.